Working in the cracks

I’m a strategic experience designer, working internationally and living in Berlin.

I guide and enable teams hands-on in envisioning, validating, and designing human-centric services for a desirable future by enabling organizations to shape the narratives, iterative strategies, agile structures and capabilities necessary to successfully deliver and continuously improve them.

With 15 years of multi-domain expertise I inform, design and amplify integral parts of the innovation and transformation journey: purpose and culture, vision and scope, human needs and business goals, learning and unlearning, autonomous work and governance, research insights and opportunities, hypothesis and metrics, JTBD and experience design – so that shared intent translates into favorable outcomes that create value for employees, people and business alike.

I accompany teams and strategic initiatives in the areas of: digital transformation, service & experience innovation, participatory organizational design and customer experience strategy. I can only use my powers for good.

I had the pleasure of working with Jio India – shaping foundations for a customer-centric design organization and end-to-end service experiences; Blinkist – evolving their value proposition and tangible product narrative; Forever Day One – developing NPS-raising insurance services; Ape Unit X Tip Me – enabling direct tipping from consumers to producers; Stan Hema – driving digital first strategies and self-organized teams; Edenspiekermann – directing tangible brand experiences; and under my own flag to shape customer centered experiences for Signal Iduna, Deutsche Bank, Namics, Bauhaus100, Bosch, Priori Data and RedBull TV – while having great people on my side.

Please feel free to check if I’m currently available for work or get in touch for project- and consultation inquiries.

Working in the cracks

I’m a strategic experience designer, working internationally and living in Berlin.

I guide and enable teams hands-on in envisioning, validating, and designing human-centric services for a desirable future by enabling organizations to shape the narratives, iterative strategies, agile structures and capabilities necessary to successfully deliver and continuously improve them.

With 15 years of multi-domain expertise I inform, design and amplify integral parts of the innovation and transformation journey: purpose and culture, vision and scope, human needs and business goals, learning and unlearning, autonomous work and governance, research insights and opportunities, hypothesis and metrics, JTBD and experience design – so that shared intent translates into favorable outcomes that create value for employees, people and business alike.

I accompany teams and strategic initiatives in the areas of: digital transformation, service & experience innovation, participatory organizational design and customer experience strategy. I can only use my powers for good.

I had the pleasure of working with Jio India – shaping foundations for a customer-centric design organization and end-to-end service experiences; Blinkist – evolving their value proposition and tangible product narrative; Forever Day One – developing NPS-raising insurance services; Ape Unit X Tip Me – enabling direct tipping from consumers to producers; Stan Hema – driving digital first strategies and self-organized teams; Edenspiekermann – directing tangible brand experiences; and under my own flag to shape customer centered experiences for Signal Iduna, Deutsche Bank, Namics, Bauhaus100, Bosch, Priori Data and RedBull TV – while having great people on my side.

Please feel free to get in touch for project- and consultation inquiries.